You will need your mobile phone to receive an SMS code to verify the claim.Īll refunds for online bonds will be paid by direct deposit into the bank account nominated in RBO. Click on 'Submit a claim' and follow the instructions. To submit a claim for a bond refund in RBO, log on to RBO and access your bond details. You can only submit a claim after the tenancy has ended for residential bonds. Other tenants may view details and receive copies of notifications sent to the principal tenant, but they cannot log on to RBO or do any bond transactions.įor Retail Bonds - The Principal Tenant includes an Authorised Officer authorised to perform transactions on the bond and is not required to be noted on the Retail Lease.Ĭo-tenant includes communication recipients required to receive email and SMS notifications for retail bond transactions and is not required to be noted on the Retail Lease Agreement. distributing the bond refund to the other tenants.submitting or responding to a claim for refund of bond money on behalf of all the tenants at the end of the tenancy.providing the contact details for all co-tenants so that all tenants are informed of any changes to the bond.registering with Rental Bonds Online and paying the bond money to NSW Fair Trading.The principal tenant or authorised officer acts on behalf of all the tenants for the rental bond and is responsible for: If there are other tenants (co-tenants or communication recipients for retail bonds), you need to decide which tenant is going to be the 'principal tenant' or 'authorised officer' for retail bonds and advise your agent or self-managing landlord.
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